Wednesday, December 2, 2009

how do you like them Apples?

Mason's words are broke again....for the third time since August 17....yes, you can say we are frustrated. The entire situation has given me a new perspective on customer service and standing by your product and making a product you are proud of. That being said, we love his Palmtop 3...when it works. When it doesn't, it's just a $4800 belt buckle.

The most frustrating part for us is that this is the third breakdown in three months, with the exact same symptoms each time, with the company doing the exact same fix. It seems it might be time to try something different?

Last week we were pondering the latest voice troubles with our daughter, and we were saying, "why don't they make an easy to use communication device that is like our iPod or phones?" Hello. They do! Apple put this application out in May of ' application that goes directly onto the iPod touch, which is an augmentative communication device...that you can easily program yourself and add things to it immediately. (See a cow in the field? Grab the device, type in, "I see a cow", add a picture if you want, and it's immediately on the device.) This is called the Proloquo2go program and it goes directly onto the iPod touch. With his other device, we have never even been able to sync it ourselves or get our computer to even recognize it. (I sense some serious pressure on the AAC device companies in the near future.) Why pay anywhere from $4,000-$10,ooo for a speech device that keeps breaking down, requiring numerous "send-backs" to the company, sometimes for two weeks at a time? Why not spend $500 and have a device we can program ourselves, and troubleshoot ourselves?

As we have not received the device yet, the jury is still out as to its' ease of use for Mas. We may have to slow down the response on the device and we have to play around a bit with the external speakers and carrying strap options. At any rate, we are excited to possibly have a cost-effective back-up device, for all of those times when the "real" device is being sent to Pennsylvania. This is how advanced technology is supposed to a way to aid those in need. Apple, thank you for being so wise.


Samuel Sennott said...

Hi. Thank you for the encouragement about Proloquo2Go. I co-developed it and as an AAC specialist, I feel so strongly about the importance of getting powerful tools in peoples hands at consumer levels.

If you want to see more about what other people are saying, check here:

Monroegirl said...

That is so cool! We are SOOOO excited to receive our iPod touch and get the program on it! We have been watching the tutorials and just can't wait to get started.

We have been reading the forums and it sounds like it's nothing but positive. I am so glad there is an intelligent option that is also a cost-effective one for our family.

Thank you for your work in helping to develop such a *key* piece of technology for families like ours. Our son also says, THANK YOU! It is great to see technology being used in an affordable and sensible manner.