Monday, March 23, 2009

what price voice?

Spent the last few weeks being very frustrated over Mas being 'voiceless', since his Palmtop hit the toilet for the second time in 4 months.  We were hopeful on Friday when we discovered it was in his backpack, only to find out the therapist had been unable to get Mason's personal info on it.  So, she sent along 2 cds, a flash drive, and a cord to connect the Palmtop to the computer.  She said we needed to "sync it."  (How hard could this be, right?)  The answer is, very hard.  For example, did we want to 'reconfigure' or 'reset'?  Did we want to wipe out all the old info, or was the old info actually the framework that Mason's info fits into?  Should we treat it like a 'first time setup'?  (There was nothing in the book that said what to do when the Palmtop swims in the toilet, gets sent into the company, and is repaired.)  Dynavox, it turns out, only has customer service lines open from 8-5, Monday through Friday, and then there is a 5-hour window from 10 am-3 pm on Saturday where they will answer 'specific questions'...but, you have to leave a message and wait for them to call you back...since it was 64 degrees Saturday and we were set to go pick out some patio equipment, we missed their callback.  So, another sad weekend watching Mas look at his Palmtop and wondering why we won't turn it on.  ARGH!  Again, just so much easier to get your voice from God, than to try to deal with a manufactured one.  Here's hoping mas will be back to his computerized voice as soon as possible!

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