Suffice it to say, "ready in about an hour" sounds a lot better than the truth, which is, "ready in about a week...or two." Harumph. Only one of the two pairs were ready today; no one knows when 14's lenses will be in...maybe by the end of the week, maybe next week? Hello? I didn't go postal, but considered a serious "lack-of-customer-service-downfall-of-western-civilization-good-for-nothing-inbred-lowlife-losers" speech...didn't go there, though! We'll see what patience brings us.